Twitter Releases Twitter 101

Twitter 101 is a site that contains documentation on how to best use Twitter. It appears to be mostly geared towards businesses, which is evident from the domain name http://business.twitter.com/.

What Twitter says they can do for businesses
“Twitter is a communications platform that helps businesses and their customers do a number of useful things. As a business, you can use it to quickly share information with people interested in your company, gather real-time market intelligence and feedback, and build relationships with customers, partners and other people who care about your company. As an individual user, you can use Twitter to tell a company (or anyone else) that you’ve had a great–or disappointing–experience with their business, offer product ideas, and learn about great offers.”

It seems pretty obvious that Twitter is putting effort in positioning itself as a business tool and wants to appeal to businesses.  I think this is smart especially if they want to monetize their platform.  I foresee in the near future this business.twitter.com domain hosting other business apps or accounts.

We will have to wait and see what comes of this.  If they can offer some great business tools and come up with some good solutions for managing all the spam that comes through, I think many businesses will be interested.