Why Is Twitter Good For Communication?
Today we suffered from an outage on a few of our primary sites because our server company, Rackspace, went down in one of their data centers. My first step to address the issue was going to myrackspace.com to submit a ticket. That didn’t work because it was down too. Next, I tried calling our account contact phone number. Busy signal! Thirdly, I tried calling the support 800 number. Busy too! So what did I do after that? I went to Twitter http://search.twitter.com and searched for “rackspace”. Instantly, I was presented with thousands of tweets of others complaining about their servers/sites being down.
I knew at that point it was not something that was specific to our servers. I then went to @scobleizer‘s profile and his tweets confirmed the outage. He also tweeted a couple of references to check for status.
While Twitter didn’t solve the problem of our servers being down, it sure did take me out of complete panic mode because I was at least able to see what was going on.
Thanks for saving my sanity today, Twitter!