Why Is Twitter Good For Communication?

Today we suffered from an outage on a few of our primary sites because our server company, Rackspace, went down in one of their data centers.  My first step to address the issue was going to myrackspace.com to submit a ticket.  That didn’t work because it was down too.  Next, I tried calling our account contact phone number.  Busy signal!  Thirdly, I tried calling the support 800 number.  Busy too!  So what did I do after that?  I went to Twitter http://search.twitter.com and searched for “rackspace”. Instantly, I was presented with thousands of tweets of others complaining about their servers/sites being down.

Rackspace Is Down - Twitter Updates

I knew at that point it was not something that was specific to our servers.  I then went to @scobleizer‘s profile and his tweets confirmed the outage.  He also tweeted a couple of references to check for status.

While Twitter didn’t solve the problem of our servers being down, it sure did take me out of complete panic mode because I was at least able to see what was going on.

Thanks for saving my sanity today, Twitter!

With the recent changes Google implemented that shows tweets directly within the search results, it is more important than ever that you think about what you tweet. Your tweets now have a chance of showing up when someone searches for your brand, name, product, service, etc., and these tweets show up at the very top of search results. This means they will most likely get clicked and viewed before your web pages and other content.  Following are some key points you should consider when tweeting:

Are basic conversations you have on Twitter going to take away from your conversion?

A basic @reply tweet like, “Hey thanks for drinks tonight”, or something similar, may show up in a Google search when potential clients are searching for your brand.  Does your brand, service or product have anything to do with going out for drinks?  If not, what will your clients and customers think? Is this really the first impression you want to leave them with?

Are links you post sending your potential clients AWAY from you?

Now this is a big one, and one that I am trying to evaluate for myself as well.  I post links all the time on Twitter to other resources/websites.  These tweets with links now have the potential to show up in the top of Google when searching for your brand/name.  Think of what could possibly happen if a user, searching for your brand, see’s your tweets at the top of the search results and clicks on the link you tweeted.  You just may lose that client because they now clicked on a link that is associated with your name but actually takes them to a page that has nothing to do with your company.

Are your non-business tweets hurting you?

Again, another one I struggle with, since I tweet both about business related stuff and non-business related stuff.  While the non-business related stuff is always clean and friendly, it is not targeted to my brand and I am pretty sure if a potential client searches Google for my brand and sees these types of tweets at the top of the results, they will be completely confused.

Following is a screen shot of a search on one of our brand names that illustrates some of these concerns.

Tweets showing up in Google

While I have no concerns of my conversation with Kathy and I think she has built a solid Twitter presence for herself, I have to think about how a potential client would respond when seeing this in Google search results for my business.  Will they click Kathy’s name and be taken to her Twitter account?  That would be great for Kathy, but could the potential client misunderstand that Kathy’s Twitter account is the Go Smart account?  Now imagine if a conversation you have with someone who doesn’t have a solid or professional Twitter profile shows up in Google for your brand.  Imagine if the potential client clicks on that person’s name and see’s some not-so-appealing stuff.

Now let’s look at the second example.  Again, a tweet that I have no concerns of and one that actually links to a very valuable blog post.  BUT again, as a business owner, I have to consider how this may confuse a potential client or send them AWAY from our company and services.  A potential client will most likely click on this link and be taken to a page that has nothing to do with Go Smart Solutions or our services.  Can we say “confusion”?

You have to remember that you and I and whoever else is reading this is probably aware of and understand these latest changes, but your everyday person (clients, consumers) are in a completely different world and have no idea about this stuff.  All they know is, all of a sudden, these scrolling results are now sometimes showing at the top of their searches.

See my other posts about similar topics

• Is Real Time Search REALLY a Good Idea?
• Are You Ready For Google Search Changes
• Google Search Sidebar
• Twitter is Important For SEO
• This is for all of those long-tail SEO skeptics
• Have you seen Google’s new search options?

I must admit when I first starting hearing about real time search, I was a little nervous. The first thing that came to mind was, “This is going to be an easy way for spammers to blast us with their junk”. However, I convinced myself that the big search engines like Google and Bing would have things in place to filter this stuff out. I was right and I was wrong. I was right to fear that real time search would open up some bad stuff. I was wrong to think that the search engines would stop it.

Rae Hoffman, CEO and Co-Founder of Outspoken Media, began playing with the new feature and discovered some alarming results.  Watch this video and you will see that this is a major issue.  The thing that scares me the most is when Rae touched on safety concerns for children online.  Please spread this video so it gets the attention of the search engines and hopefully they either remove the Twitter real time stream or they fix/filter the junk.

See my other posts about similar topics

• Are You Ready For Google Search Changes
• Google Search Sidebar
• Twitter is Important For SEO
• This is for all of those long-tail SEO skeptics
• Have you seen Google’s new search options?

With today’s announcement of the Google-Twitter search deal and the Bing- Twitter search deal, it is more evident than ever that Twitter should be an important part of your SEO strategy.  Why?

Well, if Twitter results are going to appear in Google and Bing search results, don’t you think it’s a good idea you get your important information on Twitter?  Google is going to pull in what people have tweeted on Twitter. For example, if you search for “online advertising” in Google, you may see some tweets in the Google search results that relate to this search, and possibly even some of this http://search.twitter.com/search?q=online+advertising integrated into the Google search results themselves.

It will be interesting to see how Google displays the tweets in their search results. Will they display them within their regular search or will it be a side option? I have concerns about spam issues. The spammers know how to hijack all the Twitter trending topics with their spam links. I hope Google has a good way to filter this stuff out.

So for all those who argued Twitter has no importance for SEO – think again.

Google+Twitter = important for SEO.
Bing+Twitter = important for SEO.

Welcome to “real time” search!

Twitter 101 is a site that contains documentation on how to best use Twitter. It appears to be mostly geared towards businesses, which is evident from the domain name http://business.twitter.com/.

What Twitter says they can do for businesses
“Twitter is a communications platform that helps businesses and their customers do a number of useful things. As a business, you can use it to quickly share information with people interested in your company, gather real-time market intelligence and feedback, and build relationships with customers, partners and other people who care about your company. As an individual user, you can use Twitter to tell a company (or anyone else) that you’ve had a great–or disappointing–experience with their business, offer product ideas, and learn about great offers.”

It seems pretty obvious that Twitter is putting effort in positioning itself as a business tool and wants to appeal to businesses.  I think this is smart especially if they want to monetize their platform.  I foresee in the near future this business.twitter.com domain hosting other business apps or accounts.

We will have to wait and see what comes of this.  If they can offer some great business tools and come up with some good solutions for managing all the spam that comes through, I think many businesses will be interested.

Seems as though Twitter has been making some changes lately.  Here are a few things I have noticed recently change:

• They changed the size of their logo.
• The bio text in the right panel of your profile is now italicized.
• They added a friends timeline feed to the bottom right panel of your main feed.
• They added a user timeline feed to the bottom right panel of your profile page.

Could this be an indication of some more changes/enhancements coming down the pipeline?  Seems like many are waiting for the big announcement on how Twitter is going to monetize.  Maybe these changes are a small step towards something bigger in the works??  We will see.