The best Super Bowl commercial in my book was the Google commercial.  It was brilliant.  But again, maybe that’s the business in me or a little of the marketing in me speaking.

Are basic conversations you have on Twitter going to take away from your conversion?

A basic @reply tweet like, “Hey thanks for drinks tonight”, or something similar, may show up in a Google search when potential clients are searching for your brand.  Does your brand, service or product have anything to do with going out for drinks?  If not, what will your clients and customers think? Is this really the first impression you want to leave them with?

Are links you post sending your potential clients AWAY from you?

Now this is a big one, and one that I am trying to evaluate for myself as well.  I post links all the time on Twitter to other resources/websites.  These tweets with links now have the potential to show up in the top of Google when searching for your brand/name.  Think of what could possibly happen if a user, searching for your brand, see’s your tweets at the top of the search results and clicks on the link you tweeted.  You just may lose that client because they now clicked on a link that is associated with your name but actually takes them to a page that has nothing to do with your company.

Are your non-business tweets hurting you?

Again, another one I struggle with, since I tweet both about business related stuff and non-business related stuff.  While the non-business related stuff is always clean and friendly, it is not targeted to my brand and I am pretty sure if a potential client searches Google for my brand and sees these types of tweets at the top of the results, they will be completely confused.

Following is a screen shot of a search on one of our brand names that illustrates some of these concerns.

Tweets showing up in Google

While I have no concerns of my conversation with Kathy and I think she has built a solid Twitter presence for herself, I have to think about how a potential client would respond when seeing this in Google search results for my business.  Will they click Kathy’s name and be taken to her Twitter account?  That would be great for Kathy, but could the potential client misunderstand that Kathy’s Twitter account is the Go Smart account?  Now imagine if a conversation you have with someone who doesn’t have a solid or professional Twitter profile shows up in Google for your brand.  Imagine if the potential client clicks on that person’s name and see’s some not-so-appealing stuff.

Now let’s look at the second example.  Again, a tweet that I have no concerns of and one that actually links to a very valuable blog post.  BUT again, as a business owner, I have to consider how this may confuse a potential client or send them AWAY from our company and services.  A potential client will most likely click on this link and be taken to a page that has nothing to do with Go Smart Solutions or our services.  Can we say “confusion”?

You have to remember that you and I and whoever else is reading this is probably aware of and understand these latest changes, but your everyday person (clients, consumers) are in a completely different world and have no idea about this stuff.  All they know is, all of a sudden, these scrolling results are now sometimes showing at the top of their searches.

See my other posts about similar topics

• Is Real Time Search REALLY a Good Idea?
• Are You Ready For Google Search Changes
• Google Search Sidebar
• Twitter is Important For SEO
• This is for all of those long-tail SEO skeptics
• Have you seen Google’s new search options?

1. Deliver On Your Promise - Whether someone has landed on your page from a PPC campaign or an organic search, your title tags and PPC titles have given them an expectation of what to find when they click through. Make sure your landing page is targeted and relevant to that visitor.
2. Above The Fold – This term has been brought over from the print world when it referred to making sure that important messages and headlines appeared above the newspaper fold. This is also true with landing pages; your important messages and “call to action” should appear “above the fold”. A visitor shouldn’t have to scroll down the page to get what they’re looking for; most times they won’t.
3. No Flash Messages – If your landing page has important selling points that rotate, there’s a good chance your visitor will never see the message you want them to (they won’t wait). Use a static image or bold text headline to convey the message clearly and instantly.
4.  Simple is Better – This point echoes the first, but refers more to the layout and design of the page. If there is too much information (text, images, video, forms, etc.) on your page, visitors may become overwhelmed and click out. Instead, take advantage of whitespace on the page and have only the elements that are absolutely necessary to the visitor. For example, a landing page with one title, one image, one paragraph, and one form (or other “call to action”) will convert much better than the “information overload” page.
5. Test, Test, Test – This is something the landing page experts could not stress enough. Every business is different and has customers with different preferences on how and when to take action. To truly make landing pages the most effective they can be, you must continually test them against other versions.

While these tips are not absolute truths for every business and every industry, they are a starting point for creating landing pages with great post-click conversions. With continual testing (research “A/B Testing” and “Multivariate Testing” for landing pages), you’ll be on your way to carving out landing pages that convert.

Oftentimes during the day, I stop to think of how something I am doing will affect or benefit others who work in the company. In fact, I obsess over it. Why? Because my company is built on people I trust. We are a small company but every single one of us is family. Literally! Will Go Smart always be made up of family members? Probably not, but it is important to me that whoever I bring on in the future will be as trustworthy as if they were.

The success of Go Smart Solutions has been made possible because of the trust and dedication we have for each other. That trust and dedication pours into our services, products and our members.

Photo credit: Joe Nangle

Searching for the perfect candidate is a difficult task when there are plenty of prospects on the market. The problem with multiple opportunities is in separating the wheat from the chafe. Today, because of the increase in the unemployment ranks, Job seekers apply for a variety of positions even if the skill set they currently have is off the mark from the description listed in an employment ad. The tight market has made job seekers think about future employment in a more open minded manner. The old confines and constraints that a position would normally hold in a fast paced employment market (i.e. travel, salary, benefits) have become secondary to job seekers. Job seekers who have been out of work for awhile or who have immediate financial constraints are willing to forgo their desires for the immediate need of employment today.

How does an employer sift through applications to find their “glass slippered” candidate? Here are the top three ways to find the employee that fits your employment ad.

1. Circulate

Get back to networking at its most fundamental level. Networking among peers for recommendations is still a top notch way to find qualified prospects for the employment ad you’re looking to fill. Don’t stop with immediate business associates who you come into physical contact with daily or even once in a while. Network online using business social networking sites. LinkedIn allows you to connect with employees, employers and contractors in a social atmosphere. Join groups that cater to your specialties and interests and you will soon be networking with like-minded business professionals. Use the keyword search tool to find contractors and job seekers in the network and peruse their business profiles and recommendations. Post questions to other business owners on how they found top candidates online and put their recommendations to use.

Extend your reach even further by purchasing a premium account so that you can reach out to recruiters and send direct “inmails” (emails) with the normal free account restraints.

2. Permeate

All of a company’s online advertising efforts need to filter through every branch of opportunity. Spread your roots and extend the reach of your employment ad by using simple syndication. The best syndication is the “set it and forget it”, low maintenance approach. Create a branded employment ad with a detailed description of your job specifications and requirements. Go for the gusto. You need to be succinct and to the point without cutting away too quickly from the details. Include your expectations and some of your wish list too. This will help to filter out the meat and potato prospects from the garnish on your application plate.

Choose a cost effective solution that will syndicate your employment ad and do the heavy lifting for you.  Job seekers aren’t just on Monster.com or HotJobs, they are reaching out across niches, job boards and social networks across the Web 2.0 space.  Online advertising companies who continuously ad new websites to their syndication list will provide you with the reach you need for your employment ad.

3. Infiltrate

Who you know is important.  Getting to know the connections of who you know is just as important.  Take some time to create a well with a link to your company and clear contact information.  Invite people you know to connect with you on Twitter and advertise your Twitter account on your website and employment opportunities page.  Seek out potential candidates by using a simple search function of twitter or a more advanced search application created for twitter.

Talk about your company- its perks, its searches, its qualities, its products, its likes, its and dislikes by microblogging online. By using a platform like Twitter to microblog and in 140 characters or less, you can build a branding history behind your company. Who you know will connect you with people whom you might like to know. Associate with these people and they can connect you with even more people.

Suddenly who you know becomes an expansive and endless opportunity for you to find candidates who are ready, willing and able for employers to find them online

Creating an online profile that’s engaging is a key component of an essential online marketing strategy. The goal in creating a meaningful profile is to engage your prospects. Online shoppers are likely to review several service providers before making a decision. Your business profile needs to be remarkable in order to capture your prospects’ attention within 3-5 seconds or less.

If you are transparent and thorough, prospects will contact you after reading your profile because you have given them enough information openly and honestly for
them to know, like, and trust you.

Here are five easy steps to create a head-turning profile.

Bedazzle with a great photo

A logo is a standard feature on most business profiles. While logos are essential for branding, a photo will add a humanistic quality to your profile. Online shoppers like to know who they are buying a product from and who the face is behind the services they will be receiving. A head shot or full length photo in a casual setting could be just the right touch. Investing money in a professional head shot could make the difference in zero to hero.

A simple photo could be the reason why a consumer chooses your services over a competitor’s.

Make Your Background Visible

Stand out from the crowd. Don’t let your background take a back seat on your profile.
It should appear front and center. Try to stay away from “mechanical copy” that reads more like a robotic resume than an impressive reflection of your skills and expertise. If you have examples of your past work online don’t hesitate to link to it. Consumers and Business Professionals want the play by play highlights.

Sell Your Services with Style

What is it that you REALLY do? Don’t make online shoppers read between the lines.
Provide a detailed bulleted list of your services. Don’t make assumptions. Your online visitors may never visit your website, so make sure you present every service you represent on your profile. Link out to photos you have of services you have completed or products you sell. If you add services to your business make sure to update your profile.

Oftentimes, people do not list services/products that they don’t perform even though they
can provide a referral to another service provider. Create a small section within your profile that list services your can cover with your own little black book of reputable service providers. The power of referrals can come back to you in spades.

Allow Your Personality to Percolate

Your personality should drip through like our morning coffee brew. Let’s go back to “know, like, and trust”. You can maintain a professional tone and allow your personality to permeate your profile by using a more conversational tone. Consumers and business professionals should be able to read your profile and get a sense of who they will be talking to or buying from, so don’t be shy about including your personal interests and hobbies.

How do you create a conversational profile? Have someone ask you questions and then respond verbally. Record this interview session, then replay and transcribe the words without editing. Once you have laid down this initial track go back and edit for grammar and cohesive writing, but keep the tone of the conversation intact.

Keep Your Contact Points Simple

Don’t confuse consumers. Provide one answer for each point of contact.

You only need to display one phone number, one email address and one website. If you have a blog that is separate from your website and is related to your business
you can include that website address. Also if you micro blog on a platform like Twitter and communicate using @replies and Direct Messages, make sure to include your Twitter Handle (user name).

Use these five steps to create an engaging online profile that makes prospects want to pick up the phone and work with you.

In a sea of competing businesses online marketing gives small businesses branding
opportunities. Solopreuners, small to mid-size business owners and even large
corporations are replacing traditional marketing venues like direct marketing
by use of newspaper advertising, bulletin boards, magazine ads, postcards, and
cold calling, for the newly improved internet methods found in web 2.0 offerings.
It’s no wonder with the number of warm handshakes these businesses receive from
their consumers online that small business owners wouldn’t migrate to online offerings.

Now with all generations active online it makes good use of business cents and
is business common sense to create online marketing strategies. The recent statistics
provided by The Pew Internet and American Life Project Study Survey- December
2008 prove that online advertising is integral to a business’s marketing plan
regardless of the age of your target market.

Here is the breakdown of the generations online noted in the study,

• 93%- 12-17 Year Olds
• 89%- 18-24 Year Olds
• 85%- 25-29 Year Olds
• 87%- 30-34 Year Olds
• 85%- 35-39 Year Olds
• 83%- 40-44 Year Olds
• 80% 45-49 Year Olds
• 78% 50-54 Year Olds
• 71%-55-59 Year Olds
• 62%-60-64 Year Olds

Clearly when it comes to online usage age IS nothing but a number.

Three Effective Methods of Social Media Marketing

Each business should develop an online marketing mix that suits its current goals
and objectives. Small businesses who take internet marketing seriously develop
strategic media marketing strategies that incorporate several facets of interactive
(web 2.0) online marketing or sometimes only a few based on the individual business’s
needs.

Here are three examples of effective Social Media Marketing mediums.

Blogging

You don’t have to be a penned wordsmith to be a good blogger . Blogging comes
in many formats and the key is that blogging is conversational. You can try traditionally
penned blogs. You can record audio tracks which is known as podcasting. A third
method is microblogging and a popular platform for this is twitter. In 140 characters
or less microblogging allows you to engage prospects and carry out easy conversations.

Blogging is a critical component of social media marketing because it allows businesses
to provide information through the use of fresh, relevant content. Incorporating
blogging as par of a company’s internet marketing strategy provides the company
with a good opportunity to be found in the search engines for the company’s desired
markets.

Social Networking

One of the most popular and highly addictive web 2.0 mediums for online consumers
are the social networks. Social networks allow consumers and business professionals
to network among friends, strangers, acquaintances, and professionals all in
one place. If small businesses keep an open mind and keep their networks open
they have the potential to grow their networks exponentially by allowing other
consumers into their fold.

Social networks also allow businesses to update the public on new improvement
in product lines, what an average day is like at xyz company. Social networks
are varied in purpose and the amount of social networks can be mind numbing,
but the most popular platforms determined by marketing research about consumer
online behavior are currently Linked In, Twitter, and Facebook.

Syndication

Social networks and blog platforms are relatively low on cost investment, but
they are far from maintenance free marketing endeavors. To blog and create viable
weekly online content the time commitment involved is a minimum of 5-10 hours
a week. How can you effectively communicate online through providing fresh and
relevant information AND then market that information to all of your contacts
across all of the social networks? The answer is syndication.

Syndicating content allows your message and your information to be reached across
the worldwide web. You can syndicate your content by using an online social service
that will broadcast your updates across the social networks. You can also use
listing syndication for your marketing collateral by using a service that will syndicate
your ads across social networks.

There’s No Time Like the Present Online

The thing most online traveler’s love about the internet is the ability
to peruse stores and services as well as to interact with people online anytime.
More importantly, anytime means on their time in online marketing. If your business
has not yet engaged heavily in online marketing there is no time like the present
to get started. The reach small businesses have online is global and timeless.

1. Strategy is Paramount.

When running a business, it is smart to continually educate yourself on the latest trends and techniques that are being used in your sphere and beyond. However, this should not be confused with chasing after every new application or fad that comes along. Just because all the popular kids (aka. the “gurus” and “experts”) are playing with it, doesn’t mean that it’s right for your business. Before investing time and effort into this social network or that marketing technique, think for a minute about the old adage that wisely reminds us “time is money”. Research, establish goals, and define a strategy. Follow through with things that makes sense for your business and “eliminate all things that don’t contribute to progress”. See more on this topic at The Lean Startup Blog and here on Twitter.

2. Sales in Web 2.0 is Okay.

With the gospel of transparency and open communication spreading across the social web like wildfire, sales seem to have taken a back seat. Without a doubt, integrity, honesty, and conversation are important in business. But what about actually doing business? In the session, “S Factor: Why Sales Shouldn’t Be a Dirty Word in Web 2.0“, Alastair Mitchell from Huddle.net explains that Web 2.0 has not replaced the need for a sales force, saying, “Web 2.0 can be used to more quickly build your user base, but not to replace a sales presence”. Perhaps this means separating your social networking efforts from your sales efforts, perhaps not. Whichever is the case for your business, sales need not be something you’re ashamed of. See the whole recap on this topic at the Huddle Blog.

3. Metrics are Vital for Success.

With a session title of “Become a Web 2.0 Metrics Jedi” and an opening slide photo of Yoda in pirate gear, it’s a wonder that anyone attended any other track that hour, and it did not disappoint. Do you create targeted landing pages, optimize your website for search engine success, and design your site for optimal attraction and conversion? If so, you’re on the right track… maybe. You can’t know for certain unless you have set goals and are analyzing the data on a regular basis. How many site visitors are clicking the “sign up” button on the main page compared with the one on the FAQ page? How many visitors are converting to paid customers? At which point in the process are they doing that? Is there a page on your website that has a much higher bounce rate than the rest? These questions will help you understand why you may or may not be reaching your goals, and having the systems in place to answer them is vital. Visit the 500 Hats Blog for a detailed slideshow and recap.

4. Online Advertising is Not Dead.

It is no secret that online advertising is becoming increasingly important as more people are searching and shopping online everyday. The argument lies in which type of advertising is most effective to online consumers and profitable to advertisers. With “ad blindness” affecting most online searchers (a term which describes the tendency of internet searchers to instinctively ignore banner and display ads), it was no surprise to hear that search type advertising is trending way up, just as CPM and CPC advertising is trending way down (JP Morgan 2008 Internet Investment Guide). This was music to our ears, since our ClassifiedFlyerAds service provides targeted search ads that are syndicated across the web. The session (titled “From AD-versity Comes Opportunity”) also predicted that a new type of advertising would surface in 2009-10 that would “fill the gap” between dispay ads and search ads. We’ll stay tuned.

5. More is Not Always Better.

With a theme of “The Power of Less”, the Web 2.0 Expo aimed to convince internet users that more apps, more features, more blog posts, more pictures, more video, more anything, is not always better. Don’t launch a new feature just to launch a new feature; make sure it adds value and solves a problem. On that note, the Lean Startup Session suggested that we ask ourselves these two questions before adding “more”: 1) “What problem are we solving for the customer?”, and 2) “How are we solving it?”. If you cannot answer these questions, perhaps it is not time to add that great new thing after all.

With courses covering four days and eight different topics, there was certainly no shortage of valuable information for businesses at the San Francisco Web 2.0 Expo, much more in fact, than we were able to take in on our own. Check out the recap page, twitter stream, and follow-up news coverage for all of the mind dizzying Web 2.0 advice you can handle.

A recent study by Nielsen Media Research found that more than 85% of the world’s population has shopped online, up 40% from just two years earlier. Combine this statistic with the fact that 87% of home buyers search for property online, and that 3 out of 4 car buyers also search online, and it’s hard to ignore the fact that people are relying on the internet for more reason than just to surf; they’re also there to buy. If you own or run a business – whether freelance, real estate, automotive sales, product sales, service provider, or anything else – then you need to be marketing online.

So, how do you advertise your business online? The options available to you are many, and if you are just getting your feet wet in this arena then things can be confusing and overwhelming. Do your market research due-diligence, consumers are not going to leave online shopping behind any time soon.  Here are a few options to get you started:

1. Website – An effective website is much more than a static placeholder. Take tips from articles like “10 Steps to Measuring Web Site Success” and the Google Blog.
2. Blog – Blogging can be very effective if done right. Refer to advice from successful bloggers like Chris Brogan, CopyBlogger, the Online Marketing Blog, and others.
3. Post Targeted Ads – These types of ads can create a broader online presence for your business and be targeted to your market.
4. Google AdWords – Create online ads based on a set of keywords and set your own budget.
5. Social Networking – This one can be tricky, and many people use it entirely the wrong way. However, if managed successfully, social networking can be a great way to build your brand and presence online. To start in the social networking arena (see Facebook, Twitter, LinkedIn), I suggest you do much more watching and listening in the beginning to get a feel for how it is done successfully in your market. Find and connect with others in your industry who have been successful, and define a strategy with measurable goals.

The most important thing about online advertising for your business is to start. Have questions on any of these advertising methods? Disagree with me? Have another to add? Post your 2 cents in the comment section below.

Photo credit: jaaron

If you know how to use Powerpoint, then you already have what it takes to market on SlideShare. The site allows you to upload presentations from Powerpoint, OpenOffice, or a PDF file, and share it publicly on the web. As is typical with most social sites, you can connect with other people, comment on their presentations, and develop conversations and relationships with people who are interested in what you have to say. Easily share a tutorial, embed the slideshow into a blog post (like on the Influential Marketing Blog), show off your accomplishments (like Guy Kawasaki), share about your business (like Zappos), promote a property listing (like Realtor Teri Michon), or include links to it from your blog and online marketing material. There are a hundred other ways to use the service… what ideas do you have?

SlideShare presentations are placed into categories for easy visitor searching and can include hyperlinks back to your site, YouTube videos, and voice narration. This can be a very powerful companion for your existing marketing strategy; it’s easy, effective, and free.

Please don’t read that opening paragraph and start blindly buying ad spots across the internet, or start running pay-per-click campaigns without doing research. This type of action will most likely be a waste of your time and money. Instead, make an effort to research your target audience using online tools available, such as the Google AdWords Keyword Tool or the inbound marketing resources at HubSpot. Whatever time and effort it takes to do the research legwork will soon make up for itself many times over by providing valuable data for your target market, enabling you to effectively advertise your brand and business.

When you’re well informed and ready to start your online marketing campaign, there are many ways to make it a success. From blogging, to social networks, to targeted online ads via Google or ClassifiedFlyerAds, you can be confident in knowing that your online promotional efforts will yield higher quality results than print advertising has provided in a very long time. A closing note of caution; there are lots of ways to do online advertising and promotion the wrong way (i.e. spam, non-targeted, etc.) that will end up costing you your valuable time, money, and possibly even reputation. It is your duty and responsibility as a marketer or business owner to continually seek out knowledge and information that will make your online advertising a success.

Photo credit: Marshall Flickman

TwitBacks.com allows you to create FREE branded Twitter backgrounds  in minutes

For those of you who are familiar with PowerPoint read this blog post on how to Create Twitter Backgrounds using PowerPoint.  It’s easy and a downloadable template is provided.

If you would prefer to use more advanced image programs such as PhotoShop to create Twitter backgrounds, you can read Twitter backgrounds guidelines from http://www.croncast.com/blog/1320/Twitter-background-guidelines-template-size.php.

It can sometimes be overwhelming and time consuming to keep up with your web presence. Do you know if others are talking about you or your company on the internet? Are you engaging in these discussions about “you”? These discussions may be not even be negative but instead may be a simple mention or even praise. If it is a negative comment or discussion are you there to defend yourself in a timely manner? If it is positive are you there to give your thanks?

Following are a couple of basic resources you can use to help monitor what’s being said about you or your company.

SETUP GOOGLE ALERTS

http://www.google.com/alerts

TWITTER SEARCH FEED

In addition, I add a Twitter search feed to my Google reader. You can get the Twitter search feed by going to http://search.twitter.com, perform a search for your name or company and then click the “Feed this query” link.

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DISCUSSIONS ABOUT YOU IN ONE PLACE

Once you have the Twitter feed, you can simply add it to your Google Reader. Now you have web, blog, news and Twitter discussions about you all in once place. This makes it much easier to respond and connect with others who are discussing “you”.